Follow the troubleshooting steps for your device to resolve the issue. I have never questioned samsung until now. If you get black and white video when you try to watch a TV show or movie, it usually means that information stored on your device needs to be refreshed. I don't know what happened, but the way it is now, it is very hard to read. When I first got my Chromebook, the background was white and the text was black. I'll attach an example of what my screen looks like. I am new at this, and I don't know what to do. It's clear it isn't the screen or the mother board. This seems to have appeared after the most recent update.
I contacted samsung and they tried to blame it on my cracked screen (which never effected my phone before) before refering me to a technician (on my own dime)Īfter initially spending a large amount of money for the s10+, I'm not paying for this to be fixed and neither should anyone else it is clear this is a software issue as it dissapeared for about an hour and came back and hasn't dissappeared since then. My navigation bar works fine, but is covered halfway by this bar. My screen glitches when tapping in the middle as well as dragging the top quick settings menu down. The phone has to be powered off when on charge as the bar flickers non-stop. I'm having the same issue, it's draining my battery and won't even turn on unless a charger is inserted and the charging notification pops up and turns the phone on. These users have had the same white bar (at the bottom of the screen) issue, and I highly doubt any of these above mentioned users wanted to spend their own money because of a company's fault.
